Manager, Internal Integration and Automation

at Sprout Social, Inc. in Chicago, Illinois, United States

Job Description

Description
Sprout Social is looking to hire a Manager, Internal Integration and Automation to the IT team.
Position Summary
Sprout Social is seeking a Manager to lead the foundational integrations and automations (leveraging AI where applicable) between the internal services and tooling we provide to our employees. This role will work closely with the VP of IT, Security, and Compliance, as well as other executive leaders, to shape the long-term vision for intelligent automation that transforms how our teams work, collaborate, and deliver value. An ideal candidate must possess a blend of business acumen, technical expertise, and soft skills, including leadership, communication, and problem-solving abilities, to be successful.
Why join Sprout's IT team?
Sprout's Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure presents an exciting opportunity to grow your career in technology, offering exposure to projects across our entire discipline-something you don't often find in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you're also given the space and encouraged to stretch beyond your core function to make a deeper impact on the broader organization. In short, the work you do here matters, and you'll feel that day in and day out.
What you'll do
Team Leadership & Strategy
Lead, mentor, and develop a small team of automation engineers as they hone their craft, fostering a culture of innovation, accountability, and continuous improvement.
Define the team's roadmap, aligning initiatives with organizational priorities and measurable business outcomes.
Define feasible AI use cases that directly align with business KPIs, ensuring measurable outcomes (e.g., cost savings, productivity improvements).
Automation & RPA Oversight
Oversee the design, development, and maintenance of RPA workflows using platforms like SnapLogic, Okta workflows, etc.
Evaluate requests for and implement automation opportunities to reduce manual effort, improve accuracy, and increase operational efficiency across the organization.
Ensure proper governance, documentation, and change management for all automation solutions.
Systems Integration
Manage the integration of core enterprise systems (e.g., CRM, ERP, HRIS) through APIs, middleware, and other automation tools.
Partner with IT and engineering teams to ensure secure and scalable integration solutions.
Identify and resolve system interdependencies and technical challenges.
AI Implementation & Innovation
Participate in the evaluation and integration of AI technologies, features, and functionality into internal tools and processes.
Collaborate with business and technical stakeholders to identify use cases for AI-driven features that enhance productivity and decision-making.
Stay current with emerging AI/ML trends, tools, and frameworks to shape the company's internal AI strategy.
Collaboration & Stakeholder Management
Act as the primary liaison between automation, IT, and business teams to understand requirements and deliver tailored solutions.
Communicate project status, risks, and outcomes to leadership and other stakeholders.
Manage vendor relationships and evaluate third-party tools to optimize automation and AI initiatives.
Compliance & Security
Ensure that automation and AI initiatives comply with company security policies, data privacy regulations, and best practices.
Partner with InfoSec teams to evaluate risks and implement appropriate safeguards.
What you'll bring
If you're a strategic thinker with a passion for technology, a... For full info follow application link.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.    For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.