at Plunkett's Pest Control Inc in Chicago, Illinois, United States
Job Description
Description:
Regional Operations Manager - MI, NW OH, NE IN, as well as in and around Chicago
Company Overview: Plunkett’s is a proud, family-owned pest control company committed to delivering unparalleled service in the residential, multi-housing, commercial, and industrial markets. Our emphasis on high-quality pest control and exceptional client service has set us apart in the industry. We’re looking for a dedicated leader to extend our culture and service excellence across an expansive 24-state region.
Position Overview: The Regional Manager will be responsible for driving growth and ensuring quality within their assigned territory. This role requires a strategic thinker who excels at quality monitoring, coaching, and fostering a team of technicians who are common sense problem solvers and critical thinkers. As a key operational leader, you will collaborate closely with leadership while representing our company values on the ground.
Essential Job Duties:
· Regional Growth & Performance:
o Lead business development initiatives and drive market expansion across an assigned region.
o Set and monitor key performance indicators (KPIs) to ensure sustained regional growth and profitability.
· Quality Monitoring & Compliance:
o Oversee service quality across the region, ensuring strict adherence to our high-quality standards and guidelines for pest control.
o Ensure compliance with all local, state, and industry regulations within the region.
· Team Leadership & Development:
o Mentor and develop service technicians, fostering a culture where common sense problem solving and critical thinking are at the forefront.
o Facilitate regular training sessions and performance reviews to build and maintain a skilled and motivated team.
o Identify and develop high-potential talent within the region to support long-term leadership development and succession planning.
· Operational Strategy & Management:
o Develop and implement regional strategies that align with the company’s overall vision and operational goals.
o Collaborate with leadership and work with support teams to execute strategic initiatives, enhance client service, and optimize overall operational efficiency.
o Perform regular reviews of key locations to assess overall service effectiveness, evaluate technician performance data, and drive appropriate action when standards are not being met.
· Client Relations & Brand Representation:
o Act as the face of the company in your territory, building strong, lasting relationships with residential, multi-housing, commercial, and industrial clients.
o Act as an account manager, communicating directly with clients to address concerns and ensure key accounts are serviced effectively to help drive brand loyalty.
Requirements:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.
Minimum Requirements:
• 5+ years of leadership experience in pest control operations or a similar service-based industry.
• Proven record of driving growth and leading high-performance teams.
• Excellent communication, interpersonal, and organizational skills.
• Strong analytical capabilities w
Equal employment opportunity, including veterans and individuals with disabilities.
PI278283539
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