at Illinois Department of Innovation & Technology in Springfield, Illinois, United States
Job Description
Essential Functions- Under general direction, serves as a Computer Support Analyst for the Department of Innovation & Technology (DoIT) performing difficult and specialized system function for End User Computing (EUC) serving assigned agencies.
- Performs difficult and complex client services functions to support assigned agencies providing technical support for computer-based hardware and software.
- Serves as project coordinator for standard projects including hardware/software installations and deployments determining and coordinating project components such as project scheduling and assignments.
- Meets with users to determine user needs and objectives and develop recommendations to accommodate user’s requests ensuring compatibility with existing hardware and software standards.
- Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met.
- Provides group or individual assistance and training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software, and peripherals.
- Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
- Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
- Requires one (1) year of professional experience in Client Services or a related Information Technology field.
