at CITY OF SPRINGFIELD in SPRINGFIELD, Illinois, United States
Job Description
Department: The Office of Public Utilities -
Division: Commercial Office
In this role you will:
• Answer customer requests, questions and concerns by telephone or in person. Explain customer charges and rates in accordance with Customer Service Policies and City Code.
• Qualify new and existing customers for service deposit or alternate credit qualifications, including collecting unpaid balances.
• Process credit card and check payments by phone and assist customers with payment arrangements in accordance with Customer Service Policies.
• Process moves for residential and commercial customers by telephone or in person for electric and water services, including transferring active service to new residence.
• Initiate on-site investigation to verify customer meter readings and accurate consumption, including setting up appointments with the electric and water department.
