Job File Coordinator

at SERVPRO of Peoria in Pekin, Illinois, United States

Job Description

SERVPRO Team Fletcher is hiring a Mitigation Job File Coordinator!  The mitigation process involves helping business or homeowners whose structures have been damaged by storms, water, fire, mold and other causes through the process of clean up and removal/replacement of unsalvageable materials.  Our goal is to make it Like It Never Even Happened! 

This office-based position needs a person who loves to help customers and is knowledgeable in construction/damage restoration processes or property insurance processes. If you are a detailed, accurate, organized person with a strong sense of urgency to help customers who are in difficult situations, then You could be our Hero!  

Benefits SERVPRO Team Fletcher offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!   The Job File Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!  

Key Responsibilities

• Responsible for clear and efficient project communication with the customer, insurance adjusters, and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, and work-in-progress
• Ensure digital job tracking file includes all necessary documentation throughout the job process
• Create/review preliminary estimate using estimating software and updating as needed
• Review and validate job site documentation 
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing 
• Collaborate and assist with other departments, as needed

  Position Requirements

• High school diploma/GED (preferred)
• Experience in the restoration, construction, or insurance industry is preferred
• At least 1 year of customer service in an office-related experience is required
• Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required 
• Experience in job file tracking systems a plus
• Ability to multitask and to remain detail-oriented
• Must be knowledgeable in Microsoft Office and Google/Chrome and able to learn multiple proprietary software systems quickly
• Proficiency in using various digital tools and technologies to complete job tasks efficiently

  Skills/Physical Demands/Competencies