Benefits Manager

at Synergy55 LLC in Schaumburg, Illinois, United States

Job Description

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Position Overview:
As the Benefits Manager, you will lead the strategic direction, continuous improvement, and effective execution of our employee benefits programs across the United States and Canada. Serving as a key driver of our Total Rewards philosophy, you will champion benefits strategy, ensure competitiveness, cost-effectiveness, and compliance, and provide insights that influence business decisions at the highest levels. Partnering closely with HR, senior leadership, and cross-functional teams, you will use analytics and industry knowledge to shape benefits offerings that enhance our employee experience and support organizational goals. You will also play a pivotal role in overseeing vendor relationships, driving process improvements, and guiding the benefits team to deliver excellent service.

Key Responsibilities:

Leads the strategic direction, design, and continuous improvement of all employee benefit programs across the United States and Canada.

• Develops and refines benefits strategies, ensuring alignment with organizational objectives, employee needs, market trends, and regulatory requirements.
• Provides insights and recommendations to senior leadership regarding plan design, competitiveness, cost management, and the employee value proposition.
• Serves as a member of the 401(k) committee, providing oversight of retirement plan operations, communications, and compliance in partnership with key stakeholders and external advisors.
• Oversees the administration and effectiveness of health, welfare, and wellness programs for U.S. and Canadian employees, ensuring programs are equitable, relevant, and cost-effective.

Oversees operational delivery and continuous improvement of benefit programs and associated processes.

• Leads and supports the benefits team in administering daily operations including enrollment, eligibility, plan changes, and life events.
• Ensures health, welfare, and retirement plans are administered in compliance with federal, state, provincial, and local requirements for both the U.S. and Canada.
• Coaches, develops, and trains benefits team members to provide knowledgeable and timely employee support via the Benefits inbox and other channels.
• Identifies inefficiencies in benefits administration, leave management, and related processes; implements actions that streamline, simplify, and improve operational effectiveness.

Manages vendor relationships to ensure the highest level of service and value.

• Leads vendor selection, performance monitoring, and contract negotiations in partnership with procurement and other stakeholders.
• Holds providers accountable for their contract commitments, escalates issues when appropriate, and ensures vendors deliver timely, high-quality service and support.
• Collaborates with vendors to implement new or enhanced plans, resolve complex issues, and ensure operational excellence.

Coordinates and communicates benefit and wellness programs, ensuring



Equal employment opportunity, including veterans and individuals with disabilities.

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