in Cook - West - South County, IL
Job Description
The Case Manager is responsible for providing support and guidance to clients seeking domestic violence victim services in a variety of ways. The Case Manager is the first point of contact for individuals within the Counseling Program and assists with the initial process of screening and domestic violence education. The Case Manager also carries a caseload of clients and facilitates financial empowerment and independence by providing support, guidance and skills building focused on education, employment, economics, housing, and immigration. The Case Manager additionally has administrative duties to ensure program efficiency, database maintenance, and functionality of daily operations of the counseling program.
- Provide agency information, program linkage, referrals, crisis intervention and safety planning to individuals seeking services.
- Complete intake screening calls/documentation for individuals seeking domestic violence counseling services and schedule client assessment appointments.
- Facilitates domestic violence education classes to new counseling clients.
- Provide financial education to clients utilizing financial education curriculum including budgeting.
- Assist clients with applying for all appropriate state/federal benefits, childcare, medical insurance, crime victims’ compensation, immigration processes and any other needed services.
- Advocate on behalf of clients and their children with health care systems, state funded programs, educational institutions, legal systems, housing needs, etc.
- Maintain updated knowledge about the Illinois Domestic Violence Act, Crime Victims’ Compensation, and other financial laws and community resources to assist clients.
