at North American Solutions Corp in MUNDELEIN, Illinois, United States
Job Description
- Perform the installation of the Freight 360 Electronic Logging Device (ELD) system in semi-trucks in compliance with DOT regulations and manufacturer specifications.
- Ensure proper calibration, connectivity, and functionality of the hardware and software components, including GPS units, engine interface, and mobile applications.
- Conduct in-person and remote training sessions for drivers on the effective use of the Freight 360 ELD system, covering daily log management, Hours of Service (HOS) compliance, and troubleshooting procedures.
- Provide user manuals and ongoing guidance to ensure ease of use and adherence to FMCSA standards.
- Deliver prompt, remote technical support to resolve driver and fleet staff issues with ELD functionality, data synchronization, and system alerts.
- Identify recurring technical challenges and work closely with end-users to mitigate downtime and ensure operational continuity.
- Document and transmit software bugs, hardware malfunctions, and user experience issues to the development team for diagnosis, updates, and feature enhancement.
- Collaborate in product improvement cycles by providing field-level insights and feedback from daily system interactions.
- Continuously monitor and audit driver logs and records for accuracy and compliance with Hours of Service (HOS) regulations.
- Report any violations or discrepancies to the dispatch or compliance department for immediate corrective action.
- Collect, verify, and submit detailed reports on fuel purchases and mileage logs to the accounting team for accurate International Fuel Tax Agreement (IFTA) filings.
- Ensure that mileage and fuel data are correctly categorized by jurisdiction to avoid reporting errors.
- Maintain up-to-date documentation of installations, training sessions, support cases, and technical issues.
- Assist in deploying system updates, ensuring that all users are running the latest version of the Freight 360 ELD software and are informed of new features.
