at A Safe Haven in Chicago, Illinois, United States
Job Description
SUMMARY: This position is responsible for planning, directing, and coordinating the organization’s activities to ensure compliance with government and regulatory standards.
DUTIES AND RESPONSIBILITIES:
- Plans, and coordinates program reviews to ensure service is consistent with established quality and compliance standards.
- Monitors performance of programs to ensure /evaluate quality, effectiveness, efficiency, and adjust as required.
- Maintains records in accordance with agency, government and other funding sources, accreditation and/or licensing requirements.
- Maintains and reviews forms, files, and charts to ensure accuracy and model industry best practices.
- Conducts quality audits of service plans, files, and a wide variety of data.
- Develops and implements methods and procedures for monitoring programs.
- Produces reports on the overall quality and compliance status of programs.
- Formulates and maintains quality control objectives in cooperation with other managers to maximize quality, reliability and minimize costs.
- Ensures all services provided to residents are in accordance with agency contracts.
- Ensures adherence to program policies and procedures.
- Establishes and maintains relationships with other agencies and organization in the community.
- Cooperates with others to research, plan, and implement new program initiatives.
- Recommends long and short-range plans for each program unit for improved client service and compliment the mission of the organization.
- Recommends policy and program changes to increase the effectiveness, meet goals, and/or better serve the needs of the community.
- Assists in the development of training programs for staff and the community.
- Collaborates with Manager and/or team members to maintain best needs of the programs.
- Coordinates with outside referral resources and outreach services.
- Coordinates tasks, goals, and objectives with assigned staff.
- Represents the organization at Compliance and Quality related seminars, workshops, trainings meetings and events.
- Perform other duties as assigned or required.
