Director, Clinical Services

at Total Renal Care, Inc., DBA Davita in Rockford, Illinois, United States

Job Description

Posting Date11/10/2025

417 Ware Ave, Rockford, Illinois, 61107-6413, United States of America

No Brag, Just Fact!

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

General Purpose of the Job

The Director, Clinical Services (DCS) serves as a strategic driver of clinical excellence. Empowering Clinical Services teams by driving accountability for safety response/readiness, developing talent through coaching, leading clinical outlier support initiatives across their division, and setting clinical strategy in partnership with divisional leaders. This role ensures alignment on quality improvement plans, regulatory compliance, strategic execution of clinical initiatives, and measurable outcomes in quality, safety, and patient care.

Essential Duties & Responsibilities:

Safety Response & Readiness

Drive accountability with Clinical Services Managers to their core safety responsibilities; ensure timely completion of Safety Snapshots.

Provide on-site support for large safety issues or Immediate Jeopardy surveys (CMS + CLUE).

Coaching & Talent Management

Drive accountability with MCS team to performance outcomes.

Coach MCS where underperforming or struggling with difficult relationships.

Create space for regular development conversations; advocate for TM growth opportunities/succession planning.

Driving Clinical Outlier Support

Drive prioritized process execution for opportunity areas in partnership with Operations & Home leaders.

Resource priorities by largest value to clinical excellence.

Rally MCS team across Division to drive clinical outcomes/safety for all modalities.

Collaborate with Operations leaders to drive accountability where appropriate.

Sets Clinical Strategy for Division

Lead Division's Clinical Landscape/strategic alignment on outcomes/quality/safety in partnership with DVP.

Execute rollout of clinical initiatives/action plans; ensure accountability/measurable outcomes.

Perform other duties as assigned

Required:

Bachelor's degree in nursing or related field.

Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role.

Strong knowledge of regulatory requirements and quality improvement processes.

Excellent communication and leadership skills.

Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook

Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook
Preferred:

Master's degree in nursing, Healthcare Administration, or related field.

Experience in dialysis or nephrology.

Certification in healthcare quality or patient safety.

Experience managing remote teammates.

Certificates, Licenses, and Registrations

Required:

Current RN license in state of practice with no Board of Nursing disciplinary actions.

Current driver's license, reliable transportation, and vehicle insurance in the state of residence.

Preferred:

Certification in Healthcare Quality (CPHQ) or similar

CPR & ANNA certification

Currently hold or previously have held CNN, CSN, or Bonet Certification

Travel and Time Requirements

Regional travel up to 50% of the time

Availability for evening and weekend work as needed

On-site presence in facilities 2-3 days/week

Additional Requirements
Language Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.
Work Environment: Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.
Visual: Vision adequate to perform the essential duties/responsibilities of position.
May be required to demonstrate the ability to differentiate colors on a test... For full info follow application link.

DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.