at QPS Employment Group in Burlington, Iowa, United States
Job Description
Are you a great communicator who loves helping others and takes pride in delivering top-notch service? We’re looking for a dedicated Inbound Customer Service Representative to join a growing team in Burlington, IA! In this role, you’ll be the friendly and professional voice of this company.
They are proud of their stellar reputation for exceptional service, and are looking for individuals who share their commitment to integrity, teamwork, and creating positive customer experiences every day.
Customer Service Representative Responsibilities include but are not limited to:
- Answer and manage inbound calls efficiently and professionally.
- Provide clear and accurate explanations regarding account information, service charges, and payment options.
- Process and verify account data with precision and accuracy.
- Negotiate payment deadlines, establish payment plans, and process payments in compliance with company and industry regulations.
- Research and update consumer contact information using internal systems and approved resources.
- Maintain organized, detailed, and accurate records of all customer interactions.
- Ensure compliance with all applicable policies, procedures, and regulatory standards, including HIPAA and FDCPA.
- Maintain confidentiality and professionalism when handling sensitive or private information.
- Support and contribute to a collaborative, respectful, and team-oriented work environment.
- Promote the company’s values of integrity, accountability, and service excellence.
- Demonstrate initiative, reliability, and a self-motivated approach to achieving both individual and team performance goals.
- Perform other related duties as assigned.
