at Northern Illinois University in Dekalb, Illinois, United States
Job Description
9-month position (Aug 16-May 15); actual start and end dates may vary by academic year
Employees at this level supervise and participate in the work of a group of employees engaged in a snack bar/sundry operation. They work under general supervision of the Food Service Administrator III.
Customer Service – 25%
- Promotes quality customer service with a focus on speed, courtesy, and accuracy of service.
- Continually interacts with customers in dining area to evaluate satisfaction levels.
Food Safety – 25%
- Oversees and ensures food preparation and sanitation standards are maintained in food preparation and in the food prep areas, services areas, and Front of House areas.
- Assists with food preparation and serving of food and beverages as staffing and business dictates.
- Trains, supervises, and evaluates employees on assigned shift.
- Establishes and maintains simple account records, manages cash handling processes, and completes daily cash deposits.
- Assists with operating POS register as staffing and business dictates.
- Assists in planning, developing, pricing, and rolling out of new franchise directives (i.e. merchandising, menu items, etc.).
- Requisitions supplies from vendors and storerooms.
- Assists in the inventory process of venue.
- Performs other related duties as assigned.
