at Oncourse Home Solutions in Naperville, Illinois, United States
Job Description
Join Our Team as a Contact Center Sales Agent!
Are you a natural communicator who thrives in a fast-paced environment? At Oncourse Home Solutions (OHS), our Contact Center Agents are the voice of our brand—connecting with customers, solving problems, and driving sales with energy and empathy.
Based in our vibrant Naperville, IL office, this in-person role (Monday – Friday) is central to our culture and customer experience.
What You’ll Do
- Engage with customers via phone and online to promote home warranty and energy-related products.
- Make outbound calls and handle inbound inquiries with professionalism and enthusiasm.
- Understand customer needs and offer tailored solutions that drive sales and satisfaction.
- Meet and exceed individual and team sales goals.
- Maintain accurate records in our CRM and stay up-to-date on product knowledge.
- Collaborate with teammates and share best practices.
- Reflect our values and contribute to a positive, results-driven culture.
What We’re Looking For
-
3+ years in customer service or sales, ideally in a contact center.
- Proven success in upselling, cross-selling, and hitting sales targets.
- Strong communication skills—verbal, written, and digital.
- Experience with CRM tools like Salesforce or HubSpot.
- Ability to adapt, learn quickly, and thrive in a dynamic environment.
- Team player with a positive attitude and a passion for helping others.
Bonus Points If You Have
- Experience in home warranty or utility services.
- Knowledge of HVAC systems.
- Bilingual (Spanish) skills.
- A track record of exceeding quotas in high-volume environments.
Requirements
- High School Diploma or GED required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
