at Anvil International in Romeoville, Illinois, United States
Job Description
Position Title: Romeoville Job Fair 11/18 & 11/19- Order Entry Representative
Department: Customer Service
Employment Type Full Time
Location: Romeoville, IL - Distribution Center
Workplace Type: Hybrid
Compensation: $20.00 - $27.00 / hour
Romeoville Job Fair 11/18 & 11/19- Order Entry Representative
The Order Entry Representative’s (OER) primary responsibility is to accurately and efficiently process orders received from customers. The OER plays a crucial role in ensuring that orders are entered promptly and accurately into ASC’s systems, facilitating smooth order fulfillment and customer satisfaction.
We are holding a Job Fair on Tuesday November 18th and Wednesday November 19th from 9am - 5pm each day. Please join us by signing up for an interview on Indeed.
How You Will Help
- Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
- Assist customers with product and service-related questions, technical issues, and account management.
- Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
- Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
- Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
- Identify opportunities for process improvements to enhance the overall customer experience.
- Stay up to date on product/service offerings policies, and procedures.
- Accurately document customer interactions and transactions in ASC’s CRM system.
- Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
- Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
- Other duties as assigned.
What You Will You Bring:
• Bachelor's degree or equivalent work experience in a B2B Customer Service role.• Excellent communication skills (verbal and written) with ability to handle conflict resolution.• Strong problem-solving abilities with a customer-focused mindset.• Ability to remain calm and composed under pressure.• Proficiency working in a ERP. CRM experience is a plus.• Flexibility to work in a fast-paced environment and adapt to changing priorities.
About ASC Engineered Solutions
Following the 2019 merger of Anvil International and Smith-Cooper International, the unified company relaunched in March 2021 as ASC Engineered Solutions. Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence.
The evolved ASC Engineered Solutions brand reinforces a focus on what matters most to customers: quality. As a solutions provider, this quality is reflected in our precision-engineered products, support and knowledge. Our organization is a dependable strategic partner focused on its customers’ success.
Equal employment opportunity, including veterans and individuals with disabilities.
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