Automotive Call Center

at Auto Job Experts in Tinley Park, Illinois, United States

Job Description

Position Summary:
The Automotive BDC (Business Development Center) Consultant is responsible for handling inbound and outbound customer communications, setting service and sales appointments, and providing exceptional customer support. This role plays a key part in building strong customer relationships and driving dealership growth.

• Answer inbound calls, online inquiries, and messages in a professional and timely manner

• Make outbound calls to follow up with leads, service reminders, and appointment confirmations

• Schedule and manage sales and service appointments

• Update and maintain customer information in the CRM system

• Provide product and service information to customers

• Coordinate with sales and service teams to ensure smooth customer experiences

• Meet daily and monthly performance goals

• Deliver excellent customer service at all times

• Minimum 1 year of customer service, call center, or dealership experience preferred

• Valid driver’s license with a clean driving record

• Strong communication and organizational skills

• Ability to work full-time in a fast-paced dealership environment

• Basic computer and CRM knowledge is a plus

• Positive attitude and willingness to learn

• Full-time position with health insurance benefits

• Employee discounts on vehicles, parts, and services

• Opportunities for career growth and advancement