at SERVPRO of Peoria in Pekin, Illinois, United States
Job Description
As the Mitigation Manager, you will manage, support, and motivate the Water Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development. You will continue to ensure our Restoration Teams make every type of property damage “Like it never even happened®!”
Key Responsibilities
- Maintain continuous communication with management, staff, and vendors to ensure proper operations of the organization.
- Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
- Manage staff development of the Restoration Division.
- Work with the General Manager and Owner to ensure operations remain compliant with legal and regulatory requirements.
- Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
- Review, document, and discuss operational outcomes and key measures with the General Manager and Owner.
- Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
- Maintain the development of leadership and management skills, as well as Restoration expertise.
