at Sinch America Inc. in Chicago, Illinois, United States
Job Description
ABOUT SINCHSinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!
DESCRIPTION
As a Senior Account Manager at Sinch , you will take ownership of a portfolio of high-value client accounts, serving as a strategic partner and trusted advisor. Your primary focus will be to drive account growth, ensure long-term client satisfaction, and deliver exceptional service that aligns with client goals and business objectives.
In this role, you'll lead the development and execution of strategic account plans, identifying new opportunities for expansion while ensuring delivery of tailored, value-driven solutions. By building strong, consultative relationships and staying attuned to industry trends and client priorities, you'll position Sinch as a proactive, forward-thinking partner. You will also monitor account performance closely, providing actionable insights and regular reporting to both clients and internal stakeholders.
This is an ideal opportunity for a relationship-focused, growth-minded professional who thrives in a client-facing role and is passionate about delivering impact through collaboration, strategy, and execution.
Your Impact & Responsibilities
- Strategic Account Management: A focused approach to managing high-value client relationships by aligning with their long-term goals, creating tailored solutions, and driving mutual growth and success. This skill emphasizes building trust, identifying opportunities for expansion, and ensuring sustained client satisfaction.
- Opportunity & Pipeline Management - The process of identifying, organizing, and tracking sales opportunities within the pipeline to prioritize efforts, forecast revenue, and ensure a consistent flow of deals toward closure. This skill focuses on efficiency and maximizing outcomes from available opportunities.
- Value Proposition - Effectively communicating the value and benefits of the solution to the client, ensuring alignment with their needs and securing buy-in.
- Prospecting Effectiveness - Prospecting Effectiveness involves utilizing various methods and tools to effectively identify, engage, and convert potential prospects into leads. It includes asking for referrals, creating compelling prospecting messages, leveraging social media, and educating prospects.
- Negotiation Skills - Engaging in negotiations to achieve mutually beneficial agreements, balancing client satisfaction with organizational goals
- Market & Vertical Intelligence - In-depth understanding of the market, including key players, competitive landscape, and emerging trends. This knowledge helps identify potential leads and opportunities for business growth.
REQUIREMENTS
- A minimum of 8 years of related experience with a bachelor's degree; or 6 years a master's degree; or a PhD with 3 years' experience; or equivalent experience.
- Experience in account management, sales, or customer success in the technology sector.
- Proven track record of managing complex client relationships and driving account growth.
- Strong leadership and mentoring skills with the ability to inspire cross-functional teams.
- Exceptional communication, negotiation, and problem-solving skills.
- Bachelor's degree in business, Marketing, or a related field.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/ . No matter who you are, we hope you find an exciting path forward - hopefully with us!
Benefits
- STAY HEALTHY : We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position ranges $130,000.00 - $150,000.00 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company's plan and are based on performance. This role will be accepting applications until December 12th, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation. To view full details and how to apply, please login or create a Job Seeker account
