at Jake's Inc in Aurora, Illinois, United States
Job Description
We are looking for a proactive, technically savvy, and client-focused Customer Experience Manager who will specialize in post-sales support for SCRIPTEM. This role is critical in helping clients successfully set up, adopt, and stay engaged with the LB Web platform. You will serve as the main point of contact for all Scriptem-related support, provide live tutorials and walkthroughs, and assist in retention efforts by conducting follow-ups and gathering client feedback. Your insights and escalations will directly inform improvements to the platform and the customer experience.
You will thrive in our fast-paced, entrepreneurial environment where growth is rapid, innovation is valued, and customer satisfaction is the highest priority.
