at Adler Planetarium in Chicago, Illinois, United States
Job Description
The Adler Planetarium is seeking an Interim Guest & Member Services Supervisor to join our dynamic team located on Chicago's Museum Campus. This person is responsible for providing outstanding customer service to Adler guests through ticket and membership sales, greeting and checking in groups, and beyond. This position supervises a team of Guest Services Representatives, providing coaching, training, and serving as an example of exemplary customer service in all guest interactions. This individual will also be responsible for:
- Maintaining the integrity of the point of sale system, ensuring that all cash, credit, discount, and voucher redemptions are reconciled daily; recording all financial transactions and disparities; and maintaining reports for the business office.
- Preparing and sending cash deposits; counting all cash reserves; maintaining the safe balance; assigning Guest Services Representatives to banks; and processing third-party refund debits and credits.
- Providing exceptional customer service while troubleshooting any concerns that arise from guests, authorizing refunds and exchanges as needed.
- Making changes to the ticketing system in collaboration with all floor teams; tracking and maintaining the will-call system for VIP guests; serving as backup to the manager as needed to support museum-wide initiatives that anticipate guest needs and improve guest experiences.
- Training all Guest Services Representatives on customer service, point of sale, and ticketing system practices, coat check, special event support, phone answering, sales, and all related functions to serve our guests and members.
- Creating weekly schedules and daily assignments for the Guest Services Team, including post assignments, breaks, lunches, and rotations.
