Global Network & Telecommunications Manager

at Synergy55 LLC in Schaumburg, Illinois, United States

Job Description

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Position Overview:

We are seeking a highly skilled Global Network & Telecommunications Manager to lead the design, implementation, and management of our global network and telecommunications infrastructure. This role will oversee networks across more than 50 locations in 6 countries, managing 500+ network assets and supporting 1,000+ end users. You will lead a team of direct reports and third-party providers, driving enterprise technology standards, governance processes, and performance metrics to ensure our IT organization delivers measurable value.

Key Responsibilities:

Network Management & Operations

• Design, architect, and maintain data and telecommunications networks to meet business requirements.
• Monitor performance, resolve incidents, and ensure uptime SLAs are met.
• Maintain network configurations, services, and systems to comply with security policies and industry best practices.
• Manage network hardware, operating systems, and applications, including capacity planning.
• Develop and track KPIs and performance metrics for networks and telecom.
• Collaborate with the Cyber Security team to ensure secure and compliant networks.

Team Leadership & Resource Management

• Lead a team of employees, contractors, and third-party service providers.
• Recruit, hire, and retain high-performing team members.
• Develop and mentor direct reports, providing challenging assignments and growth opportunities.
• Foster strong relationships with internal stakeholders and external providers to ensure quality service delivery.

Vendor & Financial Oversight

• Manage third-party service providers, ensuring contract compliance and performance metrics.
• Oversee telecom vendor contracts, budgets, forecasts, and invoicing.
• Assist in planning technical projects, including vendor selection and cost/benefit analyses.

Strategy, Innovation & Continuous Improvement

• Identify and implement innovative technology solutions that improve business outcomes.
• Stay current on industry trends, emerging technologies, and best practices.
• Lead continuous improvement initiatives for processes, competencies, and supplier performance.
• Develop a 3-year strategy and roadmap for network and telecom services.
• Promote a culture of continuous learning and development.

Expected Skills and Qualifications:

• Minimum of 5–7 years of proven experience in network management, including strong expertise with network and security management tools.
• At least 5 years of experience with relevant IT technologies, with a focus on planning and managing enterprise-level data networks.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• In-depth working knowledge of network devices, scalability constraints, and network design.
• Working knowledge of scripting languages to monitor system performance in data center infrastructure/environments.
• Proven experience with industry-standard networking infrastructure, including routers, switches, firewalls, and related technologies.
• Expertise in network management, SD-WAN configuration, Next-Generation Firewall administration, U
  
  
  
  Equal employment opportunity, including veterans and individuals with disabilities.
  
  

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