Advanced Solutions Second Level Manager

at Bystronic, Inc in Hoffman Estates, Illinois, United States

Job Description

Bystronic Inc. has an opening for an Advanced Solutions Second Level Manager in Hoffman Estates, IL. 40 hours/week. Up to 20% short-term domestic and international travel to most continental states to review equipment condition, diagnose faults, remedy the machine condition, and train the local-level support teams while onsite.

DUTIES: 

Installation & Commissioning: Install and commission Bystronic machines at customer locations, ensuring they are ready according to Bystronic Standards; programming creation/editing; assembling electric, pneumatic, and hydraulic installations; conducting final handovers; and requires a detailed understanding of system specifications and ability to integrate systems.

 System Assembly, Maintenance, & Repairs: Assemble and maintain Bystronic machines by installing, modifying, and repairing electric, pneumatic, and hydraulic systems at customer sites; performing advanced repairs, conducting measurements, and making adjustments to ensure optimal machine performance; and role demand in-depth technical knowledge of mechanical systems and precision in handling complex maintenance tasks. CNC/PLC 

System Diagnosis & Adjustments: Diagnose, troubleshoot, and including customization of software functionality, CNC/PLC system parameters ensuring hat machines operate efficiently; perform software updates and downgrades on CNC/PLC systems, testing for successful implementation, and resolving any issues; and requires strong command of CNC/PLC software and a methodical approach to problem-solving. 

Technical Troubleshooting & Customer Support: Provide advanced technical troubleshooting for customers, including diagnosing and analyzing complex cases; resolving customer issues on-site, offering technical advice, and supporting customers with operational guidance; and ability to clearly communicate technical concepts is essential for ensuring customer satisfaction and machine functionality. 

Documentation & Reporting: Complete and maintain detailed service reports, support request forms, and installation documentation in Bystronic’s CRM system; ensure all reports adhere to company and ISO, accurately reflecting service activities, customer feedback, and technical interventions; and requires meticulous attention-to-detail and commitment to maintaining comprehensive records. 

Quality Improvement Initiatives: Participate in and initiate quality improvement initiatives in line with ISO guidelines; identifying areas for enhancement in machine performance and collaborating with teams to implement these improvements; and requires proactive approach to quality management and deep understanding of Bystronic’s operation standards. 

Cross-functional & Global Collaboration: Coordinate with competence centers and collaborate with local and global Bystronic service organizations to manage high-priority technical tasks; managing communication for technical issues, facilitating interventions, and working with colleagues in similar roles across different regions; and role demands excellent coordination skills and to work effectively in a global team environment.

Support for Sales & Service Offers: Assist in consultation of sales and service offers, providing technical expertise to support installation and operation of machines; and role requires strong technical acumen to demonstrate machine capabilities and to support the sales team in addressing queries and requirements.

Employee Training & Mentorship: Train and mentor Bystronic employees and customers on machine safety, maintenance, and operational best practices; developing training materials, conducting training sessions, and providing support to ensure team members and customers are proficient in using Bystronic equipment; and role requires strong leadership and communication skills.

World Class Services Projects Participation: Take active role in rollout of Bystronic’s World Class Services Projects, contributing to the enhancement and development of Bystronic products; identifying opportunities for product improvements, providing feedback, and support implementation of new solutions; and demands commitment to driving excellence in service delivery.

MIN. REQS.: High school diploma or foreign equivalent and 9 years of experience in job offered or related roles, such as Technical Manager, Service Automation Expert, Technical Engineer.

ALT. REQS.: Bachelor’s degree, or foreign equivalent, in Electrical Engineering. 7 years of experience in job offered or related roles, such as Technical Manager, Service Automation Expert, Technical Engineer.

SPECIAL REQS.: 7 years of experience in the steel fabrication industry. 7 years of experience in warehouse automation systems. 7 years of experience in a manufacturing organization and/or field service. 5 years of experience in Microsoft Office. 7 years of working knowledge of proprietary and SQL software programming and platforms. 7 years of in-depth understanding of industrial customer solutions, technology, and services. 3 years of experience in technical writing and interpretation of technical documentation, including the ability to read and interpret schematics and drawings. 5 years of experience in task and project management, with basic PC skills including customer relationship management software, Excel, and PowerPoint. 5 years of experience in solution system installation, pre-site certification or qualification, and life cycle support. 7 years of experience in CNC programming, software diagnostic, coding, and customization. 7 years of experience utilizing CNC/PLC systems, troubleshooting, and system integration for an end2end support manufacturing processes.

PAY TRANSPARENCY: $183,331 to $190,000.00/year.

BENEFITS: Medical, Dental, Vision insurance, PTO, sick days, 10 holidays, STD, LTD, life insurance, tuition reimbursement.

Email or mail resumes to: alex.martinez@bystronic.com and 2200 West Central Road, Hoffman Estates, IL 60192 or apply online at indeed.com.