Manager, Industry Solution (Machine Tool)

at MEAU in Chicago, Illinois, United States

Job Description

As an Industry Solution Manager (Machine Tool) at MEAU, you will drive CNC market growth across the Americas by developing and strengthening strategic relationships with OEMs, Machine Tool Builders (MTBs), dealers, importers, and end users. Serving as the primary commercial and technical liaison, you will promote MEAU CNC and Industrial Automation (IA) solutions throughout the machine tool ecosystem.

In this role, you will collaborate closely with our Global Industry Solution group, Marketing, and Service teams to execute strategies that support vertical market expansion, enhance customer satisfaction, and identify new opportunities within key accounts. You will deliver market intelligence, shape customer engagement initiatives, and ensure alignment between MEAU and industry partners nationally and internationally.

• Maintain and strengthen relationships with MTBs, dealers, and key accounts through proactive communication and regular on‑site visits.
• Develop compelling value propositions for MEAU CNC and Industrial Automation technologies, driving new business and expanding existing relationships.
• Serve as the primary point of contact for assigned accounts, partnering with MTB and dealer sales teams to capitalize on business opportunities.

• Monitor industry trends and competitor activity, presenting value‑added strategies and insights.
• Communicate key customer requirements and account expectations to management for strategic alignment.
• Identify product specification needs and collaborate with marketing to support product development.

• Maintain comprehensive knowledge of CNC, Robot, PLC, Servo, VFD, and HMI applications, including operation, programming, maintenance, and engineered solutions.
• Act as escalation point for advanced technical issues when frontline teams require additional support.
• Follow up on technical claims and training requests to ensure customer satisfaction.

• Manage quotations, leads, and opportunity pipelines in Salesforce, ensuring accurate forecasting and reporting.
• Track customer open orders, inventory levels, and machine installation bases across MTBs, distributors, and key accounts.
• Administer financial adjustments — credits, discounts, extended warranties — within company guidelines.
• Report lost business, identifying root causes such as pricing, features, service gaps, or competitive offerings.

• Monitor and summarize technical claims in monthly reports, highlighting trends and actionable insights.
• Stay informed on open technical issues and coordinate support resources for timely resolution.

• Up to 50% travel, including customer meetings, presentations, trade expos, dealer events, and support activities across North America and abroad.

• Strong background in CNC and machine tool operation.
• 3+ years of experience in Account Management, Sales, or Marketing involving CNC and Industrial Automation products.



Equal employment opportunity, including veterans and individuals with disabilities.



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