Manager, Clinical Services

at Total Renal Care, Inc., DBA Davita in Springfield, Illinois, United States

Job Description

Posting Date01/14/2026

600 North Grand Avenue West, Springfield, Illinois, 62702-2538, United States of America

General Purpose of the Job

The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers. This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities.

Essential Duties & Responsibilities

Safety Response & Readiness:
Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.

Coaching & Upskilling Clinic Teammates:
Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
Complete action plans with team members, focusing on clinical drivers and patient safety concerns.

Clinical Outlier Support:
Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.

Perform other duties as assigned.

Education and Preferred Experience
Education to commensurate with RN/LPN license
Minimum 2 years (3 yrs. Preferred) Nephrology Experience
Experience leading clinical function or managing nurses
Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively

Bachelor's degree in associated field
Experience in CQI methodology and techniques
Basic understanding of state and federal regulations and requirements

Certificates, Licenses, and Registrations
Required:
Current license as LPN or RN in state of practice
Current driver's license, reliable transportation, and vehicle insurance in the state of residence.
Preferred:
Current CPR certification
CNN or CSN, Bonet Certification within 2 years of employment

Travel and Time Requirements
Regional travel up to 75% of the time
Availability for evening and weekend work as needed
On-site presence in facilities 3-4 days/week

Additional Requirements
Language Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.
Work Environment: Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.
Visual: Vision adequate to perform the essential duties/responsibilities of position.
May be required to demonstrate the ability to differentiate colors on a test strip.
Physical Demands: Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:
Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive... For full info follow application link.

DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.