at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The primary purpose of this particular position is z/OS operating system installation and customization using the IBM ServerPac for z/OS process program. This position will apply operating system and program product fixes on a regular basis, as well as analyze and debug operating system and program product related issues. This role will also install and support commonly used ISV products (i.e. CA, BMC, Rocket Software). In addition, this position will also estimate and plan for installation and upgrade activities, as well as new customer transition projects.
What you will do:
Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP)
Ensures system improvements and/or modifications are implemented. Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments
Identifies and resolves performance issues
Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules
Participates in ongoing development and improvement of installation standards
Provides team members with technical training and/or mentoring as needed
Provides primary support for reported problems related to software in assigned area of responsibility and related products
Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products
Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:
Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions
Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links
Anticipates, mitigates, identifies, and responds to system performance issues
Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance
Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management
Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts
Participates in Disaster Recovery exercises and planning
Follows change control, incident response, and testing processes
Communicates and enforces, through system procedures, data storage retention policies
Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements
Creates scripts to automate common tasks
Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information
Creates required reports in response to business user needs
Develops, documents, and maintains policies, procedures and associated training plans for systems and /or database administration and appropriate use
Develops reusable assets (templates, tools, etc) for the Managed Services practice
Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship
Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services
Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
Works with project managers in the development and implementation of project plans and timelines
Complies with all time compliance and time entry guidelines
Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management
What we expect of you:
Bachelor's degree in Information Systems, Information Technology, Computer Science, or related field and 5 years experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management), , OR
9 years experience... For full info follow application link.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
