at Apex Systems in CHICAGO, Illinois, United States
Job Description
Job Description:
Searching for Learning Facilitators to join our global revenue management education team to support hotels globally in the training and adoption of client’s new systems: IDeaS G3, Optix and RevPlan and CRS, SynXis.
POSITION RESPONSIBILITIES:
The Learning Facilitators provide a critical role of supporting our hotels globally in the use of client’s new revenue management system, IDeaS and SynXis. This position will be responsible for generating support documentation, learning content creation, course execution and facilitation, and upholding client standard procedures and guidelines all across the globe.
This position will collaborate and directly support the Global Revenue Management Training and Operations team. Required experiences for this position includes IDeaS G3, Optix and RevPlan, SynXis CRS Opera Cloud PMS. Fluent in another language outside of English is ideal. This position will be working contracted number of hours but must be flexible to support hotels in Asia and Europe.
To be successful in this role, knowledge of IDeaS G3 and SynXis and flexible working hours is key. Superior oral and written communication skills are a plus. Previous IDeaS and SynXis system implementation and hotel RM experience is required.
EXPERIENCE AND QUALIFICATIONS:
• IDeaS G3, Optix and RevPlan user, implementation and facilitation experience
• SynXis user, implementation and facilitation experience
• Requires understanding of revenue management systems and implementation of processes
• Training facilitation, communication, documentation skills
• Creating and delivering training material
• Coordination of implementation check lists
• Coordinating registration, follow-up communications, tracking and managing learning completion
• Able and willing to work in various time zones with specific emphasis to Asia and SWA
• Skilled in Microsoft Office suite of applications including Excel, Word, Access, PowerPoint, etc.
• Can operate in a fast-paced, dynamic, complex system/corporate environment
• Adapt and change with evolving learning needs
• Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required for the remainder of the workday.
• Travel may be required but no more than 10% of the time based on needs.
• Requires grasping, writing, standing, sitting, walking, listening, and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment
• Must have finger dexterity to be able to operate office equipment such as computers, printers, telephones, and other office equipment as needed
• Ability to develop and deliver training materials
• Ability to develop and deliver implementation processes and checklists
• Ability to develop and deliver effective presentations
• Ability to manage group and interpersonal conflict situations effectively
• Ability to travel by air and car
• Minimum of 2 years of experience in coordinator level position in hotel industry revenue management using revenue management systems and reservation systems
• Minimum of 2 years involved in a dynamic team environment
• Minimum of 3 years’ experience in Microsoft Office suite of applications and related data management systems
• Demonstrates a commitment to client core values
EDUCATION:
Bachelor’s Degree preferred but not required. Degree in Hotel Management or related field preferred
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
