Communications Officer/Police Dispatcher

at Northwestern University in Evanston, Illinois, United States

Job Description

Job Opening Id: 53698

Department: Safety & Security UP Chicago
Salary/Grade: NEX/16

*PLEASE NOTE: The salary for this position is $29.40 per hour.

Job Summary:

Under the daily supervision of the shift supervisor and the general supervision of the Emergency Preparedness Manager, operates the computer-aided dispatch and record management system (CAD-RMS), radio, telephone communications system, LEADS/ NCIC, personal computer, and monitors the computerized alarm system, CCTV as requested. Monitors emergency messages and sends messages via several systems to inform campus community members of threats and dangerous conditions. 

Specific Responsibilities:

• Operates a 2-way radio, telephone communications system, and LEADS personal computer, involving entering and receiving various information to and from LEADS, NCIC, and other agencies.  Handles all communications requiring full knowledge of the procedures to be used to dispatch proper assistance, apparatus, and/or personnel.
• Monitors the University’s Central Alarm System, including fire, intrusion, panic, and hold-up alarms, and dispatches accordingly.
• Through CAD-RMS, it maintains a record of incoming and outgoing calls for service. Monitors the status of calls to ensure calls for service are expediently dispatched and processed within the framework of procedures and policies.
• Receives and dispatches emergency (911) calls.
• Receives radio and telephone reports of criminal and non-criminal activity and assigns officers to respond accordingly.
• Monitors the locations and availability of police officers.
• Sorts, compiles, and maintains statistical records, including LEADS records.
• Utilizes and monitors the CCTV system as directed to report to responding 
• police personnel.
• Operates a number of other computerized and manual systems for monitoring possible emergency events and to provide warnings to community members of threating incidents or hazardous conditions.
• Assists with Communications Officer training. 

Miscellaneous

Performed other duties.

Minimum Qualifications: (Education, experience, and any other certifications or clearances)