at Central Garden and Pet in Schaumburg, Illinois, United States
Job Description
Description
The Central Garden & Pet eCommerce business accounts for a meaningful (and growing!) part of the total Central business! We are actively seeking a Digital Shelf Operations Specialist, to support accurate execution across priority eCommerce channels, with primary focus on Amazon and Chewy. This role is the execution control point for item setup, retailer portal workflows, catalog health, launch readiness, approved pricing updates, and issue documentation. This crucial role helps ensure approved products are set up correctly, live, accurate, searchable, and buyable for the consumer. Success requires strong attention to detail, comfort working across systems, and the ability to coordinate clearly with Sales, BU eCommerce, Product Information Management, Marketing, Finance, Supply Chain, and retailer contacts. This is an execution-focused role. The Specialist does not own commercial strategy, assortment strategy, content strategy, pricing decisions, or retailer negotiations. The role ensures approved decisions are submitted, tracked, validated, and escalated when execution is at risk. By ensuring consistent digital shelf execution, this role reduces operational risk and enables sales teams to focus on growth rather than issue resolution. This position is based from our Schaumburg, IL office and will report to the Director(s) of Pet eCommerce Sales. What You Will Do:- Execute approved new item setup, catalog maintenance, and product update workflows across assigned retailer systems and portals.
- Maintain launch readiness trackers for approved eCommerce launches, including setup status, missing inputs, blockers, owner, next step, and target go-live date.
- Monitor priority items for live status, buyability, suppression, missing content, image defects, variation issues, pricing display errors, and availability issues.
- Work in Salsify and retailer templates to support product data readiness, missing attribute follow-up, and approved content or attribute submissions.
- Create, submit, track, and close retailer portal cases with complete documentation and clear issue history.
- Execute approved cost and pricing updates in assigned systems, then validate accuracy after implementation.
- Support chargeback, deduction, and compliance issue documentation by gathering evidence, tracking root causes, and partnering with Sales and Finance on resolution.
- Priority products are live, accurate, searchable, and buyable by target launch dates.
- Catalog and portal issues are visible, aged, assigned to owners, and escalated before they become avoidable revenue problems.
- Approved pricing and catalog updates are implemented accurately and documented.
- BDMs spend less time chasing item setup, portal cases, catalog defects, and chargeback documentation.
- 2 to 4 years of experience in eCommerce operations, sales operations, catalog management, customer operations, item setup, or channel support.
- Hands-on experience with Amazon Vendor Central, Chewy vendor workflows, retailer portals, or similar customer systems.
- Experience managing item setup templates, catalog updates, product data workflows, or retailer case management.
- Working knowledge of product content, images, attributes, taxonomy, item dimensions, GTIN/UPC, and retailer requirements.
- Strong Excel or spreadsheet capability for trackers, issue logs, validation checks, and basic reporting.
- Strong follow-through, attention to detail, and written communication.
- Experience with Salsify or another Product Information Management platform.
- Experience with Amazon Seller Central, Walmart Marketplace, Target Plus, Home Depot, Lowe's, Tractor Supply, Costco.com, or other retailer portals.
- Experience supporting eCommerce new item launches, digital shelf monitoring, chargeback research, or catalog health reporting.
- Pet, consumer products, consumables, durables, or regulated category experience.
- Comprehensive Medical, Dental, and Vision Insurance
- Free Life and Disability Insurance
- Health and Dependent Care Flexible Spending Accounts
- 401k with 3% company match
- Paid vacation, holidays and sick time
- Employee Assistance Program
- Access to thousands of free online courses
- Discounts on cell phones, movie tickets, gym memberships, and more!
- Education Assistance (both college degrees and professional certifications)
- Referral Program with cash bonus
- Access to on-demand pay
- Paid parental leave
