at Gogo Business Aviation LLC in Itasca, Illinois, United States
Job Description
Gogo
Remote - United States
Full time
R4144
We will be accepting applications through June 13, 2026 or until filled.
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The Field Support Engineer is responsible for delivering high-quality technical support, troubleshooting, and customer service for aviation satellite communications and inflight connectivity systems. This role supports post-installation issues, onsite and remote technical assistance, customer and dealer training, and cross-functional efforts that help ensure product performance, customer satisfaction, and continuous improvement.
Are you a technically skilled professional who enjoys solving complex problems, supporting customers, and working across teams in a fast-paced aviation environment? Do you bring strong troubleshooting skills, sound judgment, and a customer-focused mindset? If so, this opportunity may be a great fit.
COME ON BOARD THE GOGO FIELD SERVICE TEAM!
How will you make a difference?
Provide telephone, remote, and onsite technical support to customers, dealers, and OEMs regarding aviation connectivity systems, services, and network performance
Troubleshoot complex technical issues involving connectivity, network performance, system installations, and aircraft compatibility
Partner with customer support, engineering, sales, and other cross-functional teams to resolve escalated issues and improve service outcomes
Conduct training for customers and dealers on system usage, hardware operation, service compatibility, and entry-into-service support
Document root cause findings, support testing and validation activities, and contribute to process and product support improvements
Maintain accurate case records, technical documentation, and issue traceability in accordance with established standards
Travel as needed to provide on-site support, customer demonstrations, and technical expertise at OEM facilities, customer locations, and industry events
Qualifications
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Bachelor's degree in Electrical Engineering, Avionics, Aviation, or a related
Equal employment opportunity, including veterans and individuals with disabilities.PI284724639
