at SIRVA, Inc. in Oakbrook Terrace, Illinois, United States
Job Description
Role Overview
The Technology Experience Lead professional provides technical assistance and expertise during the sales and post sales process of software products and solutions. They act as a bridge between the sales team and the technical team, ensuring that customers understand the product's capabilities and how it meets their needs.
In addition, the Technology Experience Lead plays a critical role in leveraging technology capabilities to existing clients ensuring clients remain informed on new innovation and collaborates in client workshops aligning Sirva technology to business solutions. Collaborates with the product development team to ensure proposed solutions are feasible and aligned with product capabilities.
*This position is remote, preferably filled in the EST or CST time zone.
Responsibilities
50% Technology Sales Support
Collaborate with sales teams to understand customer requirements and propose suitable software solutions.
Conduct technical presentations and product demonstrations to potential clients.
Explain technical aspects of the software product, including features, benefits, and limitations.
Assist in the preparation of technical proposals, bids, and RFP responses.
Provide detailed product specifications and customization options.
Work with the sales team to identify and overcome technical obstacles in the sales process.
Develop and deliver technical training sessions for sales teams and customers.
Create and maintain technical documentation, including product manuals, FAQs, and knowledge base articles.
Ability to quickly identify and resolve technical issues during the sales process
20% Client Engagement Technology Subject Matter Expert
Engage with customers to gather detailed requirements and understand their business processes.
Provide on-site or remote technical support during customer visits and meetings.
Address technical questions and concerns raised by customers promptly.
For Post Sales Support
Assist in the smooth transition of new customers from sales to implementation teams.
Provide technical support during the initial stages of product deployment.
Work with the customer support team to resolve any post-sales technical issues
30% Digital Feature Development
Design and propose software solutions that meet customer requirements.
Collaborate with the product development team to ensure proposed solutions are feasible and aligned with product capabilities
Education/Certification Requirements
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field from accredited college or university
Qualifications and Experience Requirements
5+ years of technology client engagement presentations and solution development
Strong technology understanding of web application design and system architecture
Strong technology understanding of mobile application technology
Strong understanding of Microsoft Azure technology
Strong understanding of Saas technology offering
5+ years of successful client solution development
Strong business acumen and a solid foundation in information technology, including change management and project management experience.
Ability to explain complex technical concepts to non-technical audiences.
Ability to set application strategies and lead workshops and successful execution of client ideation sessions
Ability to establish and maintain effective working relationships with business unit leaders and executive team
Ability to apply innovative thinking in conjunction with a technical understanding of emerging technologies to address needs and problems of shared services
Change management, collaboration and influencing skills
Strong interpersonal skills to effectively interact with customers, sales teams, and technical teams.
Strong communication skills, both orally and written
Experience in managing external providers and vendors
A successful track record of technology client engagement
You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
Position Title: Technology Experience Lead, Client Technology
Salary Range: $110,000-$140,000 USD
Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees
Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process... For full info follow application link.
