at Northern Illinois University in Dekalb, Illinois, United States
Job Description
Customer Service, Research and Troubleshooting- Provide customer service to outside vendors, staff and NIU departments by phone, in person, or electronically
- Answer routine inquiries from customers to clarify invoices, statements, and account past due notices aligning with current policies and procedures
- Apply quality controls and comprehensive knowledge about Commercial Accounts Receivable activities to identify discrepancies and resolve them in a timely manner
- Provide back-up assistance with reconciliation and business-related activities to ensure Commercial Accounts Receivable daily operational needs are met
- Respond to complex inquiries
- Maintain record of customer inquiries, interactions and feedback
Invoices
- Prepare and enter new invoice requests from departments that do not have access to the Financial Management System (FMS)
- Maintain an internal tracking list to monitor account status and ensure readiness for billing
- Verify pending invoices from departments that have access to enter charges in FMS and approve them for processing
- Create and maintain current customer information in FMS
- Review documents to determine adequacy or acceptability of information needed
- Prepare daily payments for cashiering deposit(s)
- Verify and post the deposit(s)
- Reconcile and run payment reports
- Maintain departmental filing
- Assist with the collection processes
- Backup for generating and distributing finalized invoices
- Perform other related duties as assigned by Accounting Specialist supervisor/Associate Bursar
