at Zoro Tools, Inc. in Lake Forest, Illinois, United States
Job Description
Work Location Type:Hybrid
About Grainger:
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.
Compensation:
This position is hourly & starting compensation is $19.25/HR
Rewards and Benefits:
Medical, dental, vision, and life insurance coverage starts on day one of employment.
Access to up to 50% of your paycheck based on hours worked before payday.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, parental leave, and other benefits.
Safety shoes provided (where applicable).
For additional information and details regarding Grainger's benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Customer Service Representative - Lake Forest, IL
We're hiring full-time, inbound Customer Service Representatives! If you're motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.
You'll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting May 4, 2026. Work location for this position is 100 Grainger Parkway, Lake Forest, IL 60045.
Schedule, Training & Work Environment:
Enjoy your weekends off!
We're currently hiring for the 8:30 a.m. - 5:00 p.m. shift, Monday through Friday.
Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am - 4:30pm at 100 Grainger Parkway, Lake Forest, IL 60045. During training, you will:
Learn to navigate our systems, software programs, and internal processes
Build the core service skills you need, including:
Critical thinking
Effective communication
Confident decision-making
Technical agility
After the successful completion of training, eligible team members can transition to a flexible hybrid work model:
3 days onsite / 2 days remote
Earn in opportunity to become voluntarilyremote based on performance after 6 months
Eligible to bid for alternate shifts after 6 months
You also have the option of working in the office up to 5 days a week
Grainger will provide all equipment needed to work from home.
Grow with Grainger:
Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.
Our Culture:
We aspire to create a culture where eachperson is comfortable being who they are, isrecognized and rewarded for their impact andcan continue to learn, grow and realize theirfull potential.
You Will:
Handle a high volume of inbound calls-delivering quality customer service with professionalism, empathy, and efficiency
Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
Collaborate daily in a positive, team-based... For full info follow application link.
Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
