Bilingual Customer Care Coordinator

at Teksystems in Elgin, Illinois, United States

Job Description

Customer Care Coordinator (Onsite | Elgin, IL)

If you enjoy being the face of an organization, creating standout customer experiences, and keeping things running smoothly behind the scenes, this role could be a great next step for you.

We’re supporting a team that is looking for a Customer Care Coordinator to play a key role in welcoming customers, coordinating onsite visits, and supporting marketing and facility operations.

What You’ll Be Doing

+ Act as the primary point of contact for customer visits and onsite demonstrations

+ Coordinate schedules with internal teams and external customers

+ Manage all visit logistics, including:

+ Conference room scheduling

+ Catering and meal arrangements

+ Facility tours and visitor coordination

+ Communicating local events, attractions, and visit details

+ Greet customers and internal stakeholders to ensure a positive onsite experience

+ Support the creation and updates of marketing materials, including brochures, presentations, and videos

+ Assist with facility coordination and day-to-day operational needs

+ Take on additional responsibilities as needed to support the overall customer experience

What We’re Looking For

+ MUST BE BILINGUAL IN SPANISH

+ 2+ years of face-to-face customer service experience

+ Strong proficiency in Microsoft Office and Google Suite

+ Excellent verbal and written communication skills

+ Highly organized, detail-oriented, and comfortable juggling multiple priorities

+ Reliable, flexible, and service-oriented mindset

Nice to Have

+ Experience in reception, office coordination, or office management

+ Familiarity with Oracle tools

+ Exposure to customer visa or immigration-related documentation

Job Type & Location

This is a Contract to Hire position based out of Elgin, IL.

Pay and Benefits

The pay range for this position is $22.00 – $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: – Medical, dental & vision – Critical Illness, Accident, and Hospital – 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available – Life Insurance (Voluntary Life & AD&D for the employee and dependents) – Short and long-term disability – Health Spending Account (HSA) – Transportation benefits – Employee Assistance Program – Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Elgin,IL.

Application Deadline

This position is anticipated to close on Jun 6, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.