at Group O in Milan, Illinois, United States
Job Description
Position Title: Technical Project Manager
Location: Remote - United States
Department: Business Analytics
Workplace Type: Hybrid
Reporting To: Michael Horan
Compensation: $50.00 - $64.00 / hour
Technical Project Manager
Technical Project Manager is responsible for interpreting business requirements and translating them into Decisioning solutions. Intake Decisioning requirements from various business units and translate them into decisioning logic used to present relevant and eligible offers to customers. Responsible for testing changes to decisioning logic/strategy and interfacing with various development teams regarding requirements and defect fixes.
The role will require in-depth knowledge of PEGA 23 or greater (25) CDH Decisioning capabilities, business strategy, customers/agent experiences, products/offers, and IT systems. Will need to translate the business's vision into thorough business requirements while managing project scope/deliverables end-to-end. Acts as the 'business stakeholder' on behalf of the stakeholders when working with IT.
Job Responsibilities
Essential Functions:
- Work closely with teammates to determine process improvements related to our PEGA Decisioning platform and governance process.
- Maintain process flow documentation for PEGA Decisioning Logic version 2025 changes from ideation to production through SharePoint and project management systems like Asana.
- Consolidate information and present it to senior management clearly and concisely.
- Understand and effectively communicate business requirements of projects to Technology teams and be able to assess whether the technical delivery will meet the business requirements.
- Execute testing of decisioning system changes implemented by Tech Dev (UAT).
Secondary Functions:
- Translate Marketing offer strategy into decisioning logic based on customer attributes and customer intent.
- Develop and build decisioning logic to meet Marketing offer strategy requirements
- Document and maintain development standards for ongoing decisioning logic changes
- Create test cases for iterations of the Marketing offers strategy via decisioning
- Execute and validate test cases (UAT and Regression), identify defects, and investigate failures to help uncover appropriate solutions.
- Maintain and execute regression testing of the decisioning system to ensure consistent quality
- Create PowerPoint documentation to help explain project changes to the business
Position type
- Full time
Travel:
- Occasional up to 5%
Job Qualifications
Education/Certifications:
- Bachelor’s degree in computer science, information systems, data science, or other technical area, and 5+ years of Marketing Technology or related, relevant Technical experience.
Experience:
- Experience or strong knowledge of Pega CDH.
- Experience with Retail or Call Center CRM systems. Offers are presented in CRM systems such as Oracle, Salesforce, and Clarify. Knowledge of these systems is needed to confirm that the decisioning logic is executing and presenting as expected.
- Experience in Agile methodology.
- Experience in creating and documenting business requirements.
- Experience working with cross-functional team
Equal employment opportunity, including veterans and individuals with disabilities.PI285020864
