at Insight Global, LLC in Deerfield, Illinois, United States
Job Description
Job Description
- Provide remote troubleshooting support to field technicians – Act as escalation point beyond Level 1 support
- Assist store personnel when issues arise after technicians leave
- Guide troubleshooting through diagnostic questioning
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Retail field service technician experience preferred
- Hardware upgrade experience in retail environments
- Network and cabling troubleshooting experience Technical support background with understanding of field operations
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