Front End Supervisor

at Jetro Holdings, Inc in Lombard, Illinois, United States

Job Description

Front End Supervisor

JOB DETAILS

Position Title: Front End Supervisor

Department: Sales

Supervisor: Branch Manager

FLSA:Non-exempt

Position Summary:

Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.

Essential Functions:

+ Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.

+ Ensures friendly, efficient and professional customer service.

+ Ensures compliance with established sales and security policies and procedures.

+ Investigates and resolves customer complaints in a timely and professional manner.

+ Assists customers with product location and detailed information when needed.

+ Plan and prepare work schedules to include lunch and vacation.

+ Performs cashier “check-outs” and operates register, when needed.

+ Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.

+ Assists checkers in comparing customer receipts to items on cart to avoid losses.

+ Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies

Other Responsibilities:

+ Performs other work-related duties as required and assigned.

Education, Experience and Skills Required:

+ Bachelor’s Degree, OR

+ High School Diploma of GED with at least 4 years experience in customer service or related field, OR

+ Any appropriate combination of education and experience.

+ Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.

+ Ability to effectively present information and respond to questions from managers, clients, and general public

+ Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.

+ Effective oral and written communication skills.

+ High level of interpersonal skills to handle sensitive situations.

+ Commitment to company values and strong customer orientation.

+ Computer Literacy

Physical Requirements:

+ Lift/Carry Abilities (measured for maximum or average load)

+ Lift – 50 lbs

+ Carry strength (50’ or less) – 50 lbs

+ Frequent lift/carry (> 12x/hour) – 50 lbs

+ Constant lift/carry (> 30x/hr) – 20 lbs

+ Physical Aptitudes (rated based on level of skill involved)

+ Agility/dynamic balance 80-119%

+ Finger dexterity – 80-100%

+ Manual dexterity – 80 – 100%

+ Posture Tolerance (rated based on frequency or time involved)

+ Stand/walk – constantly

+ Reach above shoulder level – occasionally

+ Twist/turn head – occasionally

+ Bend over/stoop – occasionally

+ Climb steps/ladder – occasionally

+ Kneel/squat – occasionally

Work Environment:

+ For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.