at Northwestern University in Evanston, Illinois, United States
Job Description
Job Opening Id: 53845
Department: Univ Enrollment
Salary/Grade: EXS/8
The expected salary for this position is between $77,000 - $84,000 per year, in alignment with departmental equity and market data.
*NOTE: Please submit a cover letter for full consideration for this role.
Reporting to the Vice President of Enrollment, the Retention Coordinator will play a lead role in identifying barriers to retention and on-time graduation and will collaborate across campus to identify solutions to improve the student experience. The position will work with enrollment, academic and student affairs partners to determine students at risk at the time and will track retention after each quarter. They will serve as a point person and University partner for students who have financial holds prior to registration, students who have been enrolled longer than four years or 12 quarters, and students who did not progress. They will provide resources for students and ensure a smooth transition back to campus. The position will also work on enrollment projects and initiatives that aim to improve student success.
The scope of this position may expand or shift during the initial years of the appointment, with responsibilities and priorities adjusting in response to institutional needs, strategic initiatives, and the incumbent’s demonstrated strengths and expertise.
Retention and on-time graduation success is a priority for Northwestern, and our rates are among the best in the country. Understanding barriers and exploring patterns is critical to ensure our students’ continued success.
Specific Responsibilities:
Retention & Student Support
- Work closely with campus partners and Enrollment’s Data Analytics team to identify and tracks students at risk of attrition.
- Monitors student retention rates after each quarter and collaborates with campus partners to address trends.
- Serves as a point of contact for students with financial holds, assisting them in navigating available resources and resolving registration barriers.
- Facilitates a smooth transition back to campus for students returning from leaves of absence or other interruptions in their studies.
- Assists in the creation and execution of enrollment strategies that enhance student persistence and academic achievement.
Projects & Collaboration
- Partners with the Enrollment Data Analytics and Institutional Research teams to develop and refine predictive models for student retention.
