Warehouse Supervisor

at Insight Global in Glendale Heights, Illinois, United States

Job Description

Job Description

Run pre-shift huddles (safety/topic/KPIs), deploy labor to receiving, selection, loading, inventory based on the demand plan

Monitor throughput, accuracy, and safety in real time; clear jams, re-balance lanes, and call support as needed

Validate adherence to SOPs, temperature controls, PPE, GMP, and food safety requirements

Oversee cycle counts, damage/shrink investigations, and inventory adjustments; escalate discrepancies

Ensure scan compliance, pick accuracy, and proper pallet build/stretch-wrap for safe transport

Approve breaks/lunches, handle attendance issues, and document performance conversations

Partner with Transportation, Inventory Control, and Maintenance to meet on-time dispatch

Track shift metrics (UPH/CPH, error %, shorts/overages, damages, near-misses) and submit end-of-shift reports

Conduct coaching and on-the-job training; validate task proficiency and sign-offs during onboarding

Maintain housekeeping/5S and readiness for audits; lead safety talks and incident follow-ups

Support hiring, onboarding, and PIT refresher/recertification scheduling with HR/Safety

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

2-3+ years of warehouse team supervision (leading 10-25+ associates in high-volume distribution)

Proven experience assigning labor, setting daily plans, managing start-up / shift handoff / end-of-shift routines

Demonstrated results managing productivity, accuracy, safety, quality, and attendance KPIs

Hands-on experience in order selection, palletizing, cycle counts, loading, RF scanning, and WMS usage

Ability to coach, train, and develop associates; conduct corrective action and performance reviews

Strong safety leadership (LOTO, PIT environments, near-miss reporting, root-cause & corrective actions)

Comfortable supervising work in ambient, cooler, and freezer zones; ability to meet physical demands (lifting to 50 lbs)

Solid problem-solving and floor presence-can jump in to remove bottlenecks and meet service levels

Clear, professional communication (verbal/written); can run pre-shift meetings and escalate effectively

Basic Excel & reporting skills (labor plan vs. actuals, UPH/CPH, error rate, shrink, attendance)

Willingness to support variable end-times and overtime to complete nightly workload Food/grocery distribution experience (temperature-controlled operations)

WMS experience with ROMEO (KeHE) or similar (Blue Yonder/JDA, Manhattan, SAP EWM)

PIT certifications (forklift, reach, rider jack) and OSHA/HAACP familiarity

Experience supervising 2nd/3rd shift or 12-hour operations

Background improving pick-path, slotting, or labor standards/engineered standards

Exposure to Lean/5S/Kaizen and incident investigation (RCA / CAPA)