at Express Employment Professionals in Glen Carbon, Illinois, United States
Job Description
Job Title: Call Center Representative (Banking)
Location: Madison County, IL
Pay: $20/hr
Position Overview: We are seeking dependable and customer-focused Call Center Representatives to join our banking support team in Madison County, IL. In this role, you will serve as a primary point of contact for customers, assisting with account inquiries, transactions, and general banking support while delivering excellent service.
Key Responsibilities
- Answer incoming calls from customers regarding banking products and services
- Assist with account inquiries, transactions, and troubleshooting
- Provide accurate information on policies, procedures, and banking solutions
- Resolve customer issues efficiently while maintaining professionalism
- Document all customer interactions in the system
- Meet or exceed performance metrics, including call quality and handling time
- Maintain compliance with all banking regulations and security protocols
