Customer Experience Account Representative

at Nutrien Ag Solutions, Inc in Deerfield, Illinois, United States

Job Description

Job Description

Job Title: 
 
 Customer Experience Account Representative

Requisition ID: 
 
 32233

Location: 
 
 Deerfield, IL, USA, 60015

Workplace Type: 
 
 On-Site

Experience Level: 
 
 Associate

Job Type: 
 
 Full Time

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

What You'll Do:

Interact and communicate with customers in the areas of order entry, order shipment, and the logistics of transactions
Learn and understand our Nitrogen, Phosphate, and Potassium nutrients as well as specialty lines of products in our Agricultural, Industrial, and Feed Divisions
Collaborate with Sales, Transportation, Product Management, Supply Chain, and Credit along with the plants and warehouses to manage order to cash activity, acknowledging requirements of assigned accounts
Communicate, strategize and implement the coordination of shipments with Sales, customers, agents, forwarders and plant personnel
Accurately satisfy moderate and complex customer inquiries regarding order status, product availability, product specifications, shipping documents, product safety, etc
Provide guidance, mentorship and training on an as needed basis
Act as a key resource and support role for assigned Sales people regarding the daily activity of shared accounts
Create, analyze, and supply supporting documents to fulfill quarterly and annual audit process
Outage and load-out notices for plants, terminals, and warehouses
Collect and analyze data as well as generate reports and presentations used by management to enable departmental decisions
Drive and identify areas of improvement and potential efficiencies in the Customer Experience team

What You'll Bring:

Bachelor's degree in Agriculture, Business Administration, Supply Chain, Logistics or related four-year degree
A passion for Customer Experience with 1-3+ years of related experience
Experience or background in an Agricultural, Commodities, Industrial Chemicals, is beneficial but not required
Possess excellent problem resolution and analytical skills along with being able to exercise independent decision making within established guidelines
Excellent communication skills are essential
Experience and proficiency in a variety of software programs and applications with an aptitude to learn new systems including SAP and Microsoft Office products particularly Excel, PowerPoint, and Word
Excellent interpersonal and organizational skills and operate comfortably in a team environment
High attention to detail and proven ability to work under pressure
Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables
Solid understanding of customer service processes and procedures and how transactions flow through and report in the various systems
Must be highly motivated
Sensitivity to cultural differences and awareness
Capacity to identify pain points in processes/systems and recommend and implement possible solutions

Compensation & Benefits:
The salary range for this role, in Deerfield, IL location, is between $51,400 - $80,630. While we provide this range as general guidance, several factors are taken into consideration when making compensation decisions including, but not limited to, candidate skill set, experience and training, licensure and certifications, work location, and other business and organizational needs. Actual salary and benefits may differ based upon location.
We provide an attractive benefits package that includes comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week. In addition, we have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions. Our benefit package also demonstrates our culture of care with paid... For full info follow application link.

The company is an equal opportunity employer that is committed to creating an inclusive workplace.  We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics