Services Technician Sr

at Insight North America, Inc in Hanover Park, Illinois, United States

Job Description

Requisition Number: 105090
Services TechnicianSr
Location: This role is fully onsite in our Hanover Park, IL or Fort Worth, TX office

Insight at a Glance
14,000+ engaged teammates globally
$8.2 billion in revenue in 2025
Certified as a Great Place to work in 9 Countries in 2025
Fortune 500 Company (No. 447) in 2025
Received 25+ industry and partner awards in the past year
$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role
As a Services Technician Sr, you will perform installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. We will count on you to service both internal Insight teammates, as well as clients on site. Along the way, you will get to:
Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.
Installs and tests system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working,identifyingsystem hardwareproblemsand following any special instructions.
Completes all required documentation involved in a service call to ensureaccuratebilling, andtimelyreturn of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.
Identifysystem hardware problems anddeterminethe most efficient andcost effectiveway of resolving the problem.
Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for
Bachelor's degree (BA/BS) from four-year College or university or3-4years related experience and/or training; or equivalent combination of education and experience.
LANs, WANs, Personal Computers,messagingand server software applications experience required.
Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed.
Ability to automate tasks using basic scripting techniques required.

What you can expect
We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it... For full info follow application link.

Insight is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law