Sr. Manager - Clinical Change Adoption & Readiness

at CVS Health in Mount Prospect, Illinois, United States

Job Description

We’re building a world of health around every individual – shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Sr. Manager of Clinical Change Adoption and Readiness will support transformational and operational priorities across the organization by strengthening change management through change readiness, adoption planning, stakeholder engagement, and implementation support across complex initiatives. This role partners closely with business, technology, operational, and communications stakeholders to improve how change is understood, supported, and adopted across impacted teams. A significant portion of the role is dedicated to helping OneCM and related transformation efforts move forward through structured change planning, readiness checkpoints, stakeholder alignment, Pioneer team network engagement, feedback integration, and adoption support. Success in this position requires strong cross-functional coordination, change management discipline, business acumen, leadership-facing communication, and the ability to influence progress and readiness without direct authority.

Location

+ This is a hybrid role working some days at home and others in the posted job locations.

Change Readiness and Adoption Planning

+ Lead changemanagementreadiness and adoption planning across complex transformation initiatives, includingOneCM-related workstreams

+ Assess changereadiness,current stateadoptionandidentifyresistanceacross impactedclinicalteams

+ Oversee PioneerSMEteams across lines of business support early engagement, readiness, adoption, and feedback gathering across impacted areasfor Medicaid, Medicare, and Commercial lines of business

+ Develop andmaintainchange managementplans,clinicalengagement approaches, andadoptstrategies that supportbehavior change

+ Translatestrategies, learnings, activities intopractical clinicalchange managementplaybooks

+ Createvarious feedbackloops andidentifybarriers to adoption, areas of resistance, and readiness gaps, and translate them into practical support plans and mitigation actions

+ Help ensurechange managementreadiness activities are sequenced appropriately alongside project and implementation milestones

Stakeholder Engagement and Business Alignment

+ Partner withclinicaloperation stakeholders to align on change impacts, support needs, and readiness priorities

+ Build andmaintainstrong working relationships across impacted teams to improve engagement, trust, and follow-through during periods of change

+ Build andmaintainfeedback loops through Pioneer teams, champion networks, and stakeholder engagement channels to improve readiness planning and adoption support

+ Partnerwith Learning and Performance forongoingplanning, readiness actions, and implementation support

+ Facilitate discussions that clarifyclinicianconcerns, readiness risks, and support needs across complex, cross-functional initiatives

+ Help ensure leaders and impacted teams have the context, support, and alignment needed to move through change effectivelyand create playbooks for ongoing support

+ Supportbroaderfeedback loops that bring stakeholder input into change planning and implementation decisions

Change Support Execution and Readiness Coordination

+ Coordinate change-related activities such asreadiness for changeusing the AKDAR modality,readiness checkpoints, stakeholder follow-up, training support alignment, and implementation support planning

+ Partner with project and business teams to ensure change-related deliverables are visible, organized, and aligned to broader program timing

+ Support issue triage and action planning for readiness, adoption, or change-related concerns that could affect delivery

+ Help translate broader program direction into practical change actions for impacted stakeholder groups

+ Reinforce follow-through across workstreams so change supportremainscoordinated and actionable

Leadership Visibility and Change Reporting

+ Prepare concise leadership-facing updates that summarize readiness status, adoption risks,commonresistancethemes, and support needs

+ Support the development offeedback loops throughcommunication trackers, and communication-readinessactivities that reinforcevisibility into progress andresistance

+ Help translatefeedback loops into gaps/gains reporting withclear signal for leadership discussionstoand buildleadership playbooks

+ Support the development of reporting, status summaries, and change-readiness views that improve visibility into adoption progress and areas of concern

+ Surface change-related risks, dependencies, and support needs in a way that supportstimelyleadership awareness and decision-making

Continuous Improvement and Ways of Working

+ Identifyopportunities to improve change planning, readiness tracking, stakeholder engagement, and adoption support across initiatives

+ Help refine tools, templates, and ways of working that improve the consistency and effectiveness of Change Management support

+ Translate lessons learned and feedback into practical improvements that strengthen future readiness and adoption efforts

+ Support a more structured, repeatable approach to change readiness and stakeholder support across the portfolio

Required Qualifications

Experience:

+ 7+ years of experience in Change Management, project management, program management, communications, Change management communications, Behavior Change, or a related field

+ Experience leading complex cross-functional projects or workstreams from planning through implementation and creating a behavior reinforcement strategy

+ Experience working across multiple teams or business functions to drive communication clarity, alignment, and implementation outcomes utilizing the change continuum

+ Experience supporting change-related communications, Clinical staff experience, leadership communications, or organizational communication planning

Technical & Process Skills:

+ Experience assessing change impacts, readiness needs, stakeholder concerns, and adoption risks across initiatives

+ Experience developing readiness plans, stakeholder engagement approaches, and practical adoption support strategies

+ Experience preparing leadership-facing materials, reporting, and summaries related to change progress, readiness, and support needs

+ Experience coordinating across business, PMO, technology, operational, and communications stakeholders to move work forward

+ Strong analytical, organizational, and critical thinking skills

Leadership & Soft Skills:

+ Strong systems thinking and the ability to connect change-related work to broader business goals and implementation outcomes

+ Demonstrated ability to influence cross-functional stakeholders and drive alignment without direct authority

+ Strong verbal and written communication skills, including the ability to summarize change-related activity clearly for leadership audiences

+ Ability to navigate ambiguity, organize complex work, and drive clarity across competing priorities

+ Ability to facilitate stakeholder discussions with sound judgment, empathy, and clear communication

Preferred Qualifications

+ Experience in healthcare, managed care, operations, transformation, or similarly complex matrixed environments

+ Experience supporting large-scale transformation initiatives involving business and technology partnership

+ Experience with change management, stakeholder engagement, readiness tracking, or adoption planning tools and methods

+ Change