Title Specialist, Used Car Operations

at Tesla Inc. in Naperville, Illinois, United States

Job Description

What to Expect

Tesla is seeking a Title Specialist within the Used Car Operations business. This team is responsible for ensuring seamless title transfers for all acquired vehicles across North America.
As a Title Specialist, you join a large and highly effective team tasked with efficiently and accurately processing all vehicle title transfers. This complex and administrative role requires high agency, a detailed and organized mindset, excellent communication skills, positive and collaborative attitude, and a track record of excelling in a high-volume administrative role. You learn fast, take directions well, maintain a hyper-focused workflow, and are highly organized. Title Specialists are the core of the team and keep the entire trade-in and used vehicle business turning.
What You'll Do

Efficiently process administrative tasks for mail and vehicle title transfers, including opening mail, organizing, scanning, filing, reassigning, and shipping documents
Identify, log, and resolve title or document issues by following up on actions, researching internal/external databases, and ensuring completion while upholding state and federal compliance
Physically reassign ownership on state-specific vehicle titles with zero errors and complete DMV applications for duplicates, corrections, and title brands
Document tasks, notes, and log productivity metrics in internal databases while navigating systems to gather additional data from vendors as needed
Organize and package titles daily for shipment to auctions or buyers, maintaining an expert-level understanding of the team's filing system and vendor shipment matrix
Manage multiple administrative tasks throughout the day, keep an organized and tidy workstation, while staying focused to meet productivity targets (e.g., tasks per hour)
Monitor emails and chat channels throughout the day for team updates and review and implement key changes requested with accuracy and immediacy
What You'll Bring

3+ years of professional experience, preferably in a highly administrative role
Bachelor's degree preferred
Prior experience in an administrative and/or compliance related role, DMV/dealership, or vehicle registration/titling is required
High agency, attention to detail, organization, and excellent verbal and written communication
Must be able to read/write English clearly and legibly
Intermediate experience with Microsoft Office Suite (Excel, Outlook, Word, Teams)
Notary designation is required but can be obtained after hire (paid by Tesla)
Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.