at Nova Driving School in Chicago, Illinois, United States
Job Description
Nova Driving School is seeking three (3) highly motivated and qualified Customer Service Representatives to join our team in Chicago for our upcoming peak season. Candidates will serve as the primary point of contact for our students and clients, handling inquiries, processing enrollments, and ensuring a seamless, welcoming experience. This role is crucial for maintaining high levels of client satisfaction and supporting the daily efficiency of our front-facing operations during our highest volume months.
Responsibilities & Duties:
- Respond to customer inquiries via phone, email, and in-person walk-ins regarding driving lessons, scheduling, and pricing.
- Update and maintain the school’s client database within the CRM system, ensuring that all contact information and service history are up-to-date to facilitate effective follow-up with prospective students.
- Assist students with the registration and enrollment process for various driving courses.
- Identify opportunities to offer supplementary services to students—such as additional driving lesson packages, advanced defensive driving courses, or license application assistance—during the enrollment process.
- Maintain accurate records of student schedules, payments, and documentation.
- Accurately process payments using the point-of-sale system, issue receipts, and perform end-of-day cash reconciliation in accordance with company financial security protocols.
- Address and resolve customer service issues or complaints in a professional, timely manner.
- Proactively solicit feedback and reviews from students upon course completion, and relay suggestions or positive testimonials to management to contribute to ongoing service quality improvements.
- Support the office administration team with general clerical tasks to optimize workflow efficiency.
