SUPERVISOR OF FAMILY SUPPORT PROGRAMS

at The City of Chicago in Chicago, Illinois, United States

Job Description

SUPERVISOR OF FAMILY SUPPORT PROGRAMSJob Number:419555

Description
JOB ANNOUNCEMENT
SUPERVISOR OF FAMILY SUPPORT PROGRAMS
DEPARTMENT OF FAMILY SUPPORT SERVICES
Human Services Division
Number of Positions: 1
(additional vacancies possible pending budget approval)
Starting Salary: $83,052.00
New hires are paid the starting rate. Current employees' pay rate is determined by their job title and years of service
Applications for this position will be accepted until 11:59pm CDT on 07/02/2026
Under general supervision, functions as a mid-level manager responsible for overseeing supervisory staff, program coordinators, and/or other professional-level program staff responsible for the planning, implementation, and evaluation of various social service programs to address the needs of varied demographic groups. This class title is utilized across all functional areas within the department.
Positions in this classification typically report directly to a Director of Family Support Programs. Assignment areas include but aren't limited to overseeing case management services, overseeing housing insecurity programming, and performs related duties as required.
ESSENTIAL DUTIES
*Supervises and reviews the work of staff engaged in case management of various social service programs
*Analyzes data on programming to assess impact and suggest strategies to improve implementation
*Directs the implementation of programs and the delivery of services within a program or at an assigned center
*Ensures program service quality and effectiveness by identifying problem areas, measuring accomplishments against objectives, and implementing follow-up actions to maintain and enhance operational effectiveness
*Reviews activity reports and confers with staff to assess the quality of services provided
*Evaluates the impact of programs and services when laws, rules, and policies are updated or issued by federal and state agencies
*Keeps abreast of best practices, benchmark, and innovative programs and services to identify trends in programmatic and service areas
*Prepares various management reports including programmatic and performance based
*Participates in meetings, planning groups, and work groups to discuss development of program policies, programs, and services
*Responds to a variety of inquiries and concerns from the community, outside agencies, and senior management
*Establishes and maintains partnerships with City departments, not-for-profit organizations, and private agencies to coordinate the delivery of service to clients
*Directs the selection, evaluation, and discipline of staff
*Assists in the design, development, and ongoing maintenance of programs utilized to manage the effective data sharing and communication
*Conducts, coordinates, and participates in the training and development of assigned staff
*Oversees the maintenance and safety of a community service center, as required
Additional duties may be required for this position
Location:Garfield - 10 S Kedzie
Days: Monday - Friday
Hours:9:00am - 5:00pm
THIS POSITION IS EXEMPT FROM THE CAREER SERVICE

Qualifications
MINIMUM QUALIFICATIONS
*Graduation from an accredited college or university with a Bachelor's degree in the Social Sciences, Education, Human Services, Gerontology, Psychology, Public Health, or a directly related field, plus four (4) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position, OR
*Graduation from an accredited college or university with a Master's degree in the Social Sciences, Education, Human Services, Gerontology, Psychology, Public Health, or a directly related field, plus three (3) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position, OR
*Graduation from an accredited college with an Associate's degree in the Social Sciences, Education, Human Services, Gerontology, Psychology, Public Health, or a directly related field, plus six (6) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position, OR
*Eight (8) years of work experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position
SELECTION REQUIREMENTS
This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.
For information... For full info follow application link.

The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer