at Northwestern University in Evanston, Illinois, United States
Job Description
Job Opening Id: 53945
Department: NUL Access Services
Salary/Grade: NEX/13
Job Summary:
Coordinates interlibrary lending and document delivery services, through the delivery of physical items and digitization of materials from Northwestern collections. Directly supervises day-to-day paging, scanning, billing, and domestic and international physical shipping operations of Northwestern’s collections. Supervises student staff, including training, assigning daily tasks, and updating documentation. Communicates with external customers regarding item availability and lending policies, oversees lending billing. Gathers and analyzes document delivery and lending statistics for reporting purposes and for service improvement. Demonstrates the ability to learn and apply emerging technologies to support and enhance interlibrary loan operations.
Specific Responsibilities:
Interlibrary Loan and Document Delivery:
- Manages timely and accurate scanning, paging, packing, and billing processes
- Manages lending request processing in the ILL Management System, OCLC, Caiasoft, and other delivery systems. Updates/assesses requests locally in ALMA as needed, and resolves errors
- Applies copyright law and/or the library’s licensing agreements to ensure compliance
- Maintains and orders packing supplies, office supplies, and printing supplies
- Processes billing invoices to other borrowing institutions
- Updates workflows regarding interlibrary loan, including packing/shipping, delivery processing, ILL requests, paging materials, document delivery scanning, and lending returns. Creates and updates documentation of workflows
- Gathers and analyzes statistics to build reports, identifies trends in document delivery or lending, and designs improvements to faculty and student services
- Serves as backup for processing borrowing requests
Student workers:
- Hires, trains, schedules, and directs the daily work of 6-8 student workers
- Oversees Resource Sharing student manual, creates new documentation and updates procedures as needed.
- Coordinates cross-training opportunities with the Stacks Management Student Supervisor
Shipping:
