at Express Employment Professionals in Fairview Heights, Illinois, United States
Job Description
We are seeking an experienced and forward‑thinking Information Technology Manager to lead our Analyst and Helpdesk teams while supporting the broader IT organization. This role requires a strong technical foundation, proven leadership experience, and the ability to coordinate effectively across systems, network, and application teams. The ideal candidate thrives in a healthcare environment and is committed to delivering high‑quality IT services that support clinical and operational excellence.
Pay: Up to $163,500/year
Key Functions & Duties
- Lead, supervise, and develop the Analyst and Helpdesk teams to meet service‑level commitments, project deadlines, and organizational objectives
- Manage IT staff through recruiting, hiring, onboarding, training, coaching, and performance evaluation
- Establish clear job expectations, accountability standards, and professional development pathways
- Determine workload distribution, staff scheduling, and on‑call/after‑hours rotations
- Coordinate cross‑functional systems and network resources for IT‑driven projects
- Provide after‑hours, holiday, and weekend support coverage and on‑call leadership as needed
- Lead or contribute to special projects assigned by IT leadership
- Perform additional duties as assigned in support of the IT Director and overall IT organization
Skills & Abilities
- Experience with Meditech Expanse or Athena Health Systems preferred
- Working knowledge of network, server, and systems concepts to collaborate effectively with infrastructure teams
- Strong understanding of HIPAA, change management, and IT general controls
- Ability to oversee helpdesk/service desk operations and ITSM processes
- Familiarity with HL7 messaging and interface translation preferred
- Experience supporting ancillary services and core hospital functions
- Proficiency with report writing, SQL query structures, and report distribution
- Strong communication, leadership, and problem‑solving skills
