at Chestnut Health Systems in Granite City, Illinois, United States
Job Description
Overview
The Crisis Intervention Engagement Technician provides community-based outreach, engagement, and crisis intervention services for individuals experiencing untreated mental health, substance use, or co-occurring challenges. This position works closely with individuals in non-clinical settings, supporting stabilization, safety planning, and connection to appropriate services. The role is scheduled Sunday–Thursday, 3:00 PM–11:30 PM, and requires collaboration with another staff member for most shifts.
Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.
Responsibilities
- Provide community-based crisis intervention, outreach, engagement, and stabilization services, including safety planning and linkage to mental health and/or substance use treatment.
- Promote the recovery model of care by utilizing trauma-informed practices that emphasize hope, empowerment, wellness, respect, and self-directed recovery.
- Complete all required documentation and data entry in accordance with program, funder, and agency requirements, including treatment/recovery/safety plans and progress notes.
- Maintain timely and accurate records, ensuring treatment/recovery/safety plans are completed onsite and documentation is submitted within required timeframes.
- Build and maintain positive working relationships with consumers, natural supports, hospitals, jails, emergency medical services, and community partners.
- Attend required supervision, staff meetings, trainings, and program development activities, including CRSS training and Chestnut-mandated education.
- Promote Chestnut’s culture of customer service excellence by adhering to organizational behavioral standards.
- Protect the confidentiality of all consumer and organizational information.
- Provide backup support to team members and complete other duties as assigned.
