at Parkland College in Champaign, Illinois, United States
Job Description
Multimedia Technical Support Specialist
This position is an on-campus, full-time, 12-month appointment based in Champaign, Illinois covered by the Professional Support Staff (PSS) Union with an annual salary of $53,809.60.
Application Close Date/Time: Monday, July 20, 2026, at 6 PM CT
The Multimedia Support Specialist provides
audio visual, digital signage, and lecture capture system support for Parkland
College and individual departments. This position is responsible for
installing, maintaining and supporting audio visual (A/V) technology such as
projectors, cameras, microphones, AV control systems, etc. within
instructional, conference, collaboration, athletic, and public spaces; lecture
capture technology; as well as digital signage across the Parkland College
campus. This position also serves as a video engineer role in support of PCTV. This position provides direct support
for students, faculty, and staff on a variety of technology and multimedia
equipment and services. This position reports to the Associate
Director of Multimedia Support.
The Multimedia Support
Specialist is a full-time, non-exempt appointment on a schedule established by the Associate Director for Multimedia
Support. Internal and external events occasionally necessitate an altered work schedule.
The Multimedia Support Specialist must be able to work independently and as
part of a team, troubleshoot equipment and systems, and accurately prioritize
tasks. Common work interactions include Technology Client Services staff
members, faculty, administrators, students, and members of the community.
Applicants must submit:
An online employment application
Cover letter
Resume or CV
Essential Job Functions:
Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
Actively maintaining relationships with user community, proactively communicating relevant information, and stay informed of user's needs and initiatives.
Working on a team of Multimedia Support Specialists supporting instructional, administrative, research, and athletic A/V technology for Parkland College.
Analyzing functional and performance issues associated with use of A/V technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
Coordinating and implementing the deployment of systems for classroom technologies, such as projectors, screens, and lecture capture equipment.
Coordinating and implementing deployment of systems for conference room technologies, such as projectors, displays, and video conferencing equipment.
Coordinating and implementing deployment and technology maintenance of digital signage systems.
Perform various technical tasks including soldering, cable fabrication, and connection termination to support audiovisual systems.
Provide extensive troubleshooting and testing of videoconferencing, audiovisual equipment (multimedia, projection systems, displays, cameras, microphones, integrated A/V control systems, document cameras, and streaming technologies) and wireless collaboration technologies.
Communicate with vendors concerning purchase and/or repair of equipment and supplies.
Serve as the Video Engineer for the PCTV studio; maintain satellite links for PCTV programming; Ensure technical standards and compliance with communications regulations.
Staying abreast of trends in A/V technology, and integrating appropriately, to ensure the College's excellence in instructional, conference, and collaboration spaces.
Developing and encouraging best practices regarding the use of A/V technology.
Developing, implementing and/or coordinating processes for the regular maintenance, replacement, upgrade, and standardization of A/V technology across the College.
Developing documentation and providing training for units and individual users on the use of A/V technology.
Prepare proposals and operational guides for equipment usage and systems.
Instruction, installation, and configuration, of videoconferencing, audiovisual equipment (multimedia, projection systems, displays, cameras, microphones, integrated A/V control systems, document cameras, and streaming technologies) and wireless collaboration technologies.
Manage inventory of audiovisual equipment, ensuring adequate stock levels and facilitating timely maintenance and replacement, completing purchase requests as needed.
Install, operate, and maintain equipment for media studios, classrooms, and other Parkland facilities.
Managing individual A/V projects and ensuring timely delivery of the product.
Promoting the use of standard A/V systems and services where practical and working to adapt such services to the unique needs of the unit where necessary.
Consulting with departments and units within the College on the... For full info follow application link.
An Equal Opportunity Employer
