at DANVILLE Area Community College in Danville, Illinois, United States
Job Description
The IT Support Specialist I serve as the primary point of contact for technical support across the institution, delivering timely resolution of routine issues related to computer systems, software, and user access. This role is responsible for ticket intake, triage, and resolution of common technical problems while ensuring effective escalation of complex issues to Tier 2 support.
Reporting to the Help Desk Supervisor, the IT Support Specialist I provide frontline technical support to students, faculty, and staff. This position requires strong customer service skills, the ability to troubleshoot standard technical issues, instructional media systems and the judgment to escalate more advanced problems. The individual must be able to work independently within established procedures and maintain a high level of professionalism.
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