at Northwestern University in Evanston, Illinois, United States
Job Description
Job Opening Id: 54047
Department: School of Professional Studies
Salary/Grade: EXS/5
Target hiring range for this position will be between $54,000 to $57,000 per year. Offered salary will be determined by the applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
Job Summary:
The enrollment advisors are the primary prospective student contact for all Northwestern SPS programs from the moment of lead acquisition to the point of enrollment in classes.
- Build relationships with prospective students to ensure that they apply to the right program based on their past experience and future goals.
- Some time may be spent building relationships with prospective students and community colleges (staff & faculty) in the Chicagoland area.
- Help prospective students navigate the application and admissions process, by working hand-in-hand with an enrollment admissions operations coordinator.
- Responsible for weekly and monthly targets by program (lead conversion, applicants, intent to enroll and enrolled).
Please note: Candidate should be able to sit and speak on the phone 85% of the time. Occasional evening and weekend hours are expected.
Specific Responsibilities:
Enrollment Advising
- Act as the primary point of contact for all inbound prospective students (leads) for NU SPS programs.
- Communicate with prospective students via a high volume of outbound and inbound calls, emails, in-person meetings and event attendance regarding professional graduate academic programs.
- Record interaction with prospective and current students in a timely, accurate and thorough manner in the school’s constituent relationship management (CRM) system.
- Generate student enrollments by advising prospective students on how academic program offerings can meet their educational and career goals.
- Segment prospect pool into fit categories, using a pre-defined lead-to-prospect quality index.
- Assist qualified prospects with application for admission. Collaborate with operations team to ensure that applications and materials are received and processed in a timely manner. Work with operations team to ensure that issues or problems with applications or ma
